Return, Exchange & Shipping

 

At The Mad Theories, we strive to ensure that your shopping experience is as seamless and enjoyable as possible. If for any reason you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. This policy applies to both online purchases and in-store purchases at our Centrepoint outlet. Here’s everything you need to know:

Returns Eligibility

  • Items must be returned within 14 days of the original purchase date.

  • Items must be unworn, unwashed, and in their original condition with all tags attached.

  • Final sale items, including items purchased with a discount code or at a reduced rate, are not eligible for return unless they arrive damaged or defective.

  • Exchanges for final sale items may be considered on a case-by-case basis.

Initiating a Return or Exchange

To initiate a return or exchange, please contact our customer support team within 14 days of receiving your order or making your in-store purchase.
You can reach us via email at hello@themadtheories.com.

Please provide:

  • Your order number or receipt, and

  • Details of the item(s) you wish to return or exchange.

Our customer support team will guide you through the process and provide further instructions if applicable.

Return Shipping

  • For returns due to change of mind or sizing issues, return shipping costs will be borne by the customer.

  • For damaged or defective items, The Mad Theories will cover the return shipping costs.

Store Credit Refund

All approved refunds will be issued in the form of store credit.
Store credit:

  • Can be used for future purchases online or at our Centrepoint store

  • Never expires

Our goal is to ensure that you're delighted with every purchase from The Mad Theories.
If you have any questions or concerns about our return and exchange policy, please don’t hesitate to reach out to our friendly customer support team. Your satisfaction is our top priority.